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Cancelling or rescheduling your appointment

We do not charge for cancelled or rescheduled appointments. 

If you need to cancel or amend your appointment could you please let us know as soon as possible so we can give someone else the chance to book with us. 

Privacy Policy

When you supply your personal details they are stored and processed for the reasons listed below: 

  1. We need to collect personal information about your health to provide you with the best possible treatment in effective and safe way. 

  2. It is important that we can contact you to confirm your appointments with us or to update you on matters related to your future appointments. 

  3. Provided we have your consent, we may occasionally send you general health information in the form of advice or newsletters. You may withdraw this consent at any time – just let us know by any convenient method. We have a legal obligation to retain your records for 8 years after your most recent appointment (or age 25, if this is longer), but after this period you can ask us to delete your records if you wish. Otherwise, we will retain your records indefinitely in order that we can provide you with the best possible care should you need to see us at some future date.

 

Your records are stored:

– on paper, in locked filing cabinets, and the offices are always locked and alarmed out of working hours.

– electronically and access to this data is password protected, and the passwords are changed regularly.

– on our office computers. These are password-protected, backed up regularly, and the offices are locked and alarmed out of working hours.

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We will never share your data with anyone who does not need access without your written consent.

You have the right to see what personal data of yours we hold, and you can also ask us to correct any factual errors. Provided the legal minimum period has elapsed, you can also ask us to erase your records.

We want you to be confident that we are treating your personal data responsibly. 

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